31 October 2009

NextRX is the Suck—A Dissatisfied Customer

I got a phone call from my doctor's office yesterday, concerned about the "amount of asthma medication I've been using lately." I needed to set up an appointment ASAP to the tune of a $30 copay, so I could explain myself to my doctor.

My doctor knew about the "amount of asthma medication I've been using lately" because my pharmacy called her. The pharmacy I am obligated to use if I want to pay $50 instead of $75 every three months for my inhaler(s). I get one inhaler a month, twelve a year, three at a time. Enter NextRX.

For starters, they are a bitch to deal with. I can't find a list of medications they cover anywhere on their website, even though they point out their handy, easy to see link to print out covered medication. I go to their site through my health insurance provider's proprietary link, not to the NextRX website, so there should be a list of covered meds, but they refer me back to my insurance provider's website. Useless.

My second complaint is that they call. All the goddamn time. Any time a prescription is up for renewal, they call. And they call and they call. And they don't leave messages, because it is a moronic automatic system that can't even leave a voice mail. You can't opt for email, you can't opt out of the calls. Your only option is to get the phone calls. They always call at the worst time, i.e. during the week wasting my daytime minutes, every two hours until I answer and go through their automated routine. It's a machine. It can't work on weekends?

So because it's easier than writing a lengthy email to the company, I just refill the stupid prescriptions. It's better than having my phone ring incessantly. I guess I could say no, but then I have to remember to do it myself. It's not a big deal, but then I'd have to refill them even sooner than the machine calls, and the machine calls roughly halfway between the pre-order time and the refill time.

So they "snitched" on me to my doctor because I was refilling so "frequently." I don't know what they said to her, but my doctor was concerned even though my prescription hasn't changed in the four years I've been seeing her.

Am I using more medication than they want me to? I'm not using more than I've been prescribed. Do they not want to have to pay for it? I don't really think that's their call. What if I needed more than what I currently take? PS, my asthma is stress induced. THANKS, NEXTRX.

I called my doctor's office and told them I'm not paying $30 to let her listen to my chest for no reason and sort this out. Because even if I could afford it, it's a hassle to go out to Arlington, MA to see my doctor, and I only like to do it when I'm sick or need my yearly violation and prescription party.

I don't know what NextRX's problem is, but I'm not the only one who hopes that they all go to hell. Here's a webpage with some stories of really shitty things they've done across the country:

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